Home2 Suites by Hilton Grovetown Augusta Area

Good

Liked: The guest staff named Patara was amazing! She delivered exceptional customer service, very customer oriented and professional.
Disliked: Patara made it a wow experience. However, breakfast was very lame, very limited options and not good quality.

Stayed her 3 times before...

Disliked: The room smells like a dog had been in the room and not cleaned. They moved us.Waited 30 minutes for bacon for breakfast and it never came!

Exceptional

Exceptional

Liked: The check in was quick and easy, everyone was Super nice
Disliked: N/a

Very poor

Liked: Most of your staff members were great
Disliked: One of your staff members gave me misleading information about booking, it was corrected by another staff member. The same staff member charged my card for my previous stay, even though my company paid for my stay. He told me to report it as fraud. So that experience ruined my stay

Exceptional

Liked: Everything was excellent 10/10. I would stay again.

Very good

Liked: Kitchenette and spacious rooms. Location perfect for our needs on this trip
Disliked: Bed could be more comfortable and carpet somewhat dated

Exceptional

I needed a clean place...

Liked: The typical generic hotel breakfast you'd get anywhere these days. Nothing special.
Disliked: There was dirty bedding in the hallway for nearly 24 hours.