Home2 Suites By Hilton Florence

Exceptional

Very good

Loved the hotel, loved the...

Liked: Nice breakfast...plenty of choices...prefer real bacon...
Disliked: I don't like eating breakfast with "DOGS". I don't think it's fair for me to have to eat breakfast with dogs. You don't know if I have an allergy or not? I'm in the hotel with them. I'm in the elevator with them, and I think if they have to be allowed in your establishment, that should stay in their room when it's time to eat.

Exceptional

Liked: The location was great and the staff made us feel welcomed.

Exceptional

Disappointing

Liked: The hotel is in a great location.
Disliked: Our room was dirty. The group we were traveling with had trash in their room. Our bathroom wasn't clean.

see above

Liked: staff was friendly
Disliked: mattress; smell in room, bugs on bath floor; overall felt dirty

Exceptional

Very good

Liked: Jasmin at the front desk was very accommodating with getting me into a unit. I had a program at the civic center at 4 pm and when I arrived at 1:45pm; she was able to find me an available unit.