Home2 Suites By Hilton Erie

Nice place to stay overall

Liked: It was in a nice spot and the room was large and comfortable. The staff was helpful.
Disliked: The first room we were given was dirty, the bathroom sink was broken, and the phone did not work.

The property manager was the...

Liked: I like how close it was to restaurants, Walmart, and splash Lagoon
Disliked: The breakfast was horrible. It was like they made it the day before. The biscuits were rock hard.

Visibly Under staffed

Liked: The breakfast was amazing. The pool was a nice size and the Queen suite had nice pillows, and a great kitchen. The amount of soap and shampoo was great. The trash bags were dinky and no more were available in the room but the front desk gave us black trash bags which was nice. The facility was clean.
Disliked: Our key cards didn’t work initially and then there wasn’t a worker at the reception desk for several minutes to help us in the moment. The general manager got the door to open so it was unclear what happened. The coffee in the lobby wasn’t hot and available all day. There was a big laundry basket full of dirty pool towels but clean towels were never brought out. The sheets on the sofa bed were dirty, but they did give me clean ones. There were visible wrappers and trash under the couch. There was trash from people before us in the waste baskets. The bag of extra blankets had visible hairs throughout the bag and when I asked the front desk for a new blanket, I was given a puffy fitted sheet. We were in a suite with a kitchen and I asked for a broom and dustpan to sweep the floor and the front desk sent housekeeping to clean the floor; when she knocked she had a mop and I said I would just like to clean up some food- she gave me the broom and returned a few moments later to tell me there’s no dustpan but she would clean the room. Housekeeping never came, but took the trash.

Adequate

Liked: Location
Disliked: Dirty sink and shower and dishes in dishwasher No one at desk when arrived after long drive No soap shampoo or conditioner in shower. Needed to be refilled

Nice and def pet friendly...

Liked: Pet friendly and dog walks convienient
Disliked: The Guy who checked me in refused help me find ketchup needed for my daughter’s food. Restaurant forgot in door dash order

Don’t stay if you got...

Liked: Place to sleep
Disliked: Disabled son had to walk, elevators weren’t working

Great affordable stay

Liked: Close to destination

Superb

Liked: Spacious room. Very comfortable bed. Little chilly because my man steals the blankets. Shower with excellent water pressure and room for 2. Best hotel coffee ever. Great breakfast with plenty of options.

A decent hotel, nice staff,...

Liked: Great location near all the hustle and bustle of Peach St, right across the street from Splash Lagoon! A little bit of a drive from Presque Isle/Waldameer, but nothing too crazy! Staff was very nice. Breakfast was delicious and fresh, lots of different options. We loved the pool, warm temperature of the water and the room itself, very clean, and a cute little patio area to the side of it. The room itself wasn’t perfect, could’ve used a little bit of a better cleaning, the fridge and coffee tray could’ve used a little bit more of a thorough clean, but really nothing too bad at all. Housekeeping seems to be understaffed which I can empathize with personally working in a similar line of work so I understand! Sheets and towels smelled freshly laundered and were clean, bathroom was stocked with extra towels, soap, tp. Nice cool AC and when it got a little too chilly at night, I turned the temp on the thermostat up a few notches and it was perfect. Bed was comfy, room is spacious with a nice little kitchenette area. Wifi worked great. Lobby was clean and welcoming and even had crayons and coloring sheets to keep my littlest one occupied while we waited for our room lol.
Disliked: Upon checking in, there was an issue with the front desk staff informing me my payment was declined. I had booked a few weeks in advance through booking.com, which was no fault of the hotel staff themself, but on booking.com’s end I was told. Caused a slight panic since we were two hours from home with two young kids, and the payment had already come out of my checking account and I had the confirmation number and everything. Regardless the front desk staff (wish I could remember their names!) helped to sort the issue in a prompt manner and were kind about it. Only constructive criticism I have would be to do a little bit more thorough cleaning of the rooms, but like I said, was nothing major. Also the walls are a little thin and you can hear a lot of noise from nearby rooms, thankfully I travel with a sound machine so it was fine!