Home2 Suites By Hilton Erie

Great affordable stay

Liked: Close to destination

Superb

Liked: Spacious room. Very comfortable bed. Little chilly because my man steals the blankets. Shower with excellent water pressure and room for 2. Best hotel coffee ever. Great breakfast with plenty of options.

A decent hotel, nice staff,...

Liked: Great location near all the hustle and bustle of Peach St, right across the street from Splash Lagoon! A little bit of a drive from Presque Isle/Waldameer, but nothing too crazy! Staff was very nice. Breakfast was delicious and fresh, lots of different options. We loved the pool, warm temperature of the water and the room itself, very clean, and a cute little patio area to the side of it. The room itself wasn’t perfect, could’ve used a little bit of a better cleaning, the fridge and coffee tray could’ve used a little bit more of a thorough clean, but really nothing too bad at all. Housekeeping seems to be understaffed which I can empathize with personally working in a similar line of work so I understand! Sheets and towels smelled freshly laundered and were clean, bathroom was stocked with extra towels, soap, tp. Nice cool AC and when it got a little too chilly at night, I turned the temp on the thermostat up a few notches and it was perfect. Bed was comfy, room is spacious with a nice little kitchenette area. Wifi worked great. Lobby was clean and welcoming and even had crayons and coloring sheets to keep my littlest one occupied while we waited for our room lol.
Disliked: Upon checking in, there was an issue with the front desk staff informing me my payment was declined. I had booked a few weeks in advance through booking.com, which was no fault of the hotel staff themself, but on booking.com’s end I was told. Caused a slight panic since we were two hours from home with two young kids, and the payment had already come out of my checking account and I had the confirmation number and everything. Regardless the front desk staff (wish I could remember their names!) helped to sort the issue in a prompt manner and were kind about it. Only constructive criticism I have would be to do a little bit more thorough cleaning of the rooms, but like I said, was nothing major. Also the walls are a little thin and you can hear a lot of noise from nearby rooms, thankfully I travel with a sound machine so it was fine!

Exceptional

Liked: Everything was fabulous!

Exceptional

Never again

Liked: Leaving.
Disliked: False advertisement of EV charging stations. Waiting twenty minutes without a line to check in, due to hotel staff being on the phone with another guest. Trash in hallways! Managers lack of communication or decency to return a phone call.

Very good

Liked: We have stayed here many times. Always great staff. Very comfortable.
Disliked: Crumbs on the sofa. Only one working elevator

Very good

Would Stay Here Again

Liked: We always like Home 2 Suites because they are reliably excellent facilities - modern with a great kitchenette and sitting area. The bed was very comfortable, and breakfast was better than most. We stayed just one night as a stop on a long car trip. There are a lot of hotels in this area (I'm not sure why), but I would stay here again.
Disliked: Nothing - everything was great.