Name: Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White
Address: 3301 Gaston Avenue, Dallas, TX
Telephone: (888) 406-7656
Rating: 4

If ever I travel to Dallas again, I will stay here again. The room was clean; the amenities were good. Did not get an opportunity to try breakfast, but it was offered. When I needed anything, the request was acknowledged without any attitudes or resistance. Very polite and helpful, the two gentlemen at the desk. Walking distance to The Stackhouse restaurant which was great. Parking was safe. Lots of cameras.

Liked: Clean; polite and helpful at the front desk with the two requests that I had. The room was roomy and clean.
Disliked: N/A

I enjoyed my stay and...

Liked: Enjoyed the convenience of not having to go out for breakfast.

Superb

Unclean and inconvenient to unload...

Liked: The location was nice and the bed was comfy.
Disliked: Our room was not clean. There was used sugar packets in the room and our comforter was dirty. It smelled like body order. I let them know, but no one acknowledged it; I found my own solution. The unload and reload process was inconvenient since the parking garage is not connected to the hotel. Since we travel with service dogs and their kennels, it was a task.

Exceptional

Convenient, good breakfast, fairly clean...

Liked: Property was close to the fairgrounds only about a five minute Uber ride we came to town for a concert so this was convenient
Disliked: The parking is a pain you have to park on the second floor of a parking garage. Bring all your luggage down and walk a bit to get to your room. We also called the front desk to ask a question. Tried calling them three times from the room and one time for my cell phone and no one would answer the phone when I came down to the lobby to ask the question the lady was standing by herself at the front desk With no one around, she definitely could have answered the phone

Very good

Poor

Liked: Breakfast was included
Disliked: I needed a copy of my stay and they can on print my receipt for the stay. The only thing they could do was give me my bill for the parking.

Exceptional

It was disappointing and difficult....

Liked: The location.
Disliked: I thought we had 2 queen beds but only had one small bed and a pull out couch. I had to go to desk and get sheets and make bed myself. The shower was horrible - had to jump around just to get wet. Pool not very clean. Had false fire alarm early in morning and we left then without coffee or breakfast. I didn’t like parking garage elevator - difficult to figure out how to get into. Weird place for sure.