The staff here are very welcoming and helpful.

Liked: Staff was excellent.
Disliked: Fire alarm was pulled by someone at 2 a.m.

Passable

Liked: Size of the room
Disliked: We had to beg to have our room cleaned and to get fresh towels. Breakfast was prepared scones and bagels that were not fresh. In the end, we stopped going for breakfast.

Good for a quick stay...

Liked: The hotel was nicely located near USC. The room was very spacious and offered many nice features. The morning staff was very friendly and helpful.
Disliked: The staff upon arrival could have been friendlier- they mentioned how badly they wanted to go home and were a bit short with customers. We had zero bath towels in our room. The breakfast offerings were just ok.

The location is excellent for...

Liked: We loved the location, amenities, and the size of the room.
Disliked: Short staffed, cleanliness was lacking, towels/wash cloths were replenished, neither was the coffee.

Passable

Overall the stay was good.....

Liked: It was clean and staff was friendly
Disliked: That I didn’t know it was 2 hotels in 1..And the parking was too over crowded and having to pay 13/ night to walk cross the road to my room I think wasn’t right

Exceptional

Cleaning staff needs better training

Liked: The room overall was big and comfortable.
Disliked: We had to try three different rooms at check in, after driving for three hours. The first rooms door was broken so it wouldn’t close (it was legitimately off the frame so I’m not sure how cleaning individuals or whoever inspects rooms didn’t notice). The second room was right next to the elevator, handicap accessible with low features and extremely dirty, the third room was also dirty but we gave up. We went to Publix and bought cleaning supplies. Didn’t use the shower while we were there because it was filthy. The dish washer had a pool of brown water sitting in it so we hand washed our dishes and the floors were horrible and covered in crumbs. There was no cover for the garbage disposal and it was full of food items. The hallways leading to the rooms were littered with trash. Saw several cleaning people just ignore the dirty hallways. We took pictures of everything and are happy to provide them.

Bad

Liked: Poor staff, bad everything honestly

Good