Home2 Suites by Hilton Cleveland Independence

Superb

Superb

Liked: Well organized and clean
Disliked: Pool was a lil on the cold side

Exceptional

Passable

Liked: Breakfast was pretty good. Room was available at arrival. Quiet.
Disliked: Pool was freezing and no towels available, shower in room was dirty, at breakfast the waffle batter was runny and at the bottom we asked about it before using. The worker was rude and said “it’s been fine all morning” without checking what we were saying. We used it. Waffles were a mess. So she came and realized it needed refilled. We had stayed at a Home2suites previously in a different area and it was very clean and a good experience so we didn’t question trying this. Never again.

Bad

Liked: I had a bad experience

Superb

Very good

Disliked: Could have been a little cleaner for the price

Good

Liked: It was convenient to the highway. The bed was comfortable
Disliked: the shower door would not close when we were going to take a shower.

It was okay.

Liked: The location was good, plenty to eat right around the area. The staff was amazing and very friendly. The bed was comfortable and bathroom was clean.
Disliked: The pool was disgusting! So dirty and slimey. Breakfast was gross, hard and cold. No juice or anything for kids to drink. I also didn't like that the site says $75 hold and when you get there it's actually $150 hold for damages., we only stayed 1 night.