Home2 Suites By Hilton Chicago River North

The elevator situation needs rectifying

Liked: Love the location and included breakfast
Disliked: I wasn’t thrilled to return on Friday night to all elevators out of order-when I was on the 14th floor! There were signs in all the elevators no more than 6 ppl allowed but no enforcement ! And the mattress in the room I was in really needs replacing

Exceptional

Superb

Exceptional

Good enough.

Liked: Good location
Disliked: A bit gaudy, the lighting in the room was tricky, two switches kinda control everythying, lamps, bathroom, tv. sliding bathroom door didnt shut or lock, only blueberry bagels at the breakfast buffet with ONLY garden vegetable cream cheese. That's crazy bad. little stuff that's annoying

Very good

Liked: I loved the location, cleanliness, and lobby assistance.
Disliked: The morning employees that service breakfast weren't too welcoming and didn't want to serve a full breakfast until the end. In the last 30 minutes, they were trying to shut down, and there were a lot of people still wanting breakfast. They had attitudes like we were bothering them or didn't want to be there.

Other than that overall my...

Liked: Majority of the staff was wonderful and accommodating. Once I had an issue with the staff in valet parking I was trying to retrieve things out of my vehicle and someone who was employed by the valet, indicated that they were not working and inconvenience my morning.
Disliked: I had to demand that I wasn’t going to pay for valet because an employee was very rude resulting in him having to apologize for his rude behavior. He told me that he wasn’t working when I was trying to retrieve my charger out of my car at 7 AM in the morning he didn’t appoint me to who was available being that valet services are 24 hours it inconvenienced me to the point I had to go and ask other staff in the building and someone from the kitchen. Staff finally got me a phone charger. I then had to wait for the valet supervisor to come in and that was at 9a so that I could better get services without any inconveniences

Lovely accommodation. Reception staff very...

Liked: Comfortable, warm. Nice breakfast.
Disliked: Milk in cartons were sour one morning. I informed kitchen staff. They didn’t seem too interested.

Pleasant