Name: Home2 Suites by Hilton Cartersville GA
Address: 1320 East Main Street, Cartersville, GA
Telephone: (888) 406-7656
Rating: 4

Affordable stay

Liked: The room was comfortable, clean, and decorated nicely. We loved the modern features, the kitchenette, and that the room was able to sleep 6. Trying to find rooms with enough sleeping space for our family of 6 was a struggle with other places but this hotel fit us all comfortably.
Disliked: No cons.

Horrible management

Liked: The night manager gave my room away. I had a reservation and I showed him on my phone. They input in the system that I can canceled which is untrue.
Disliked: I drove 8 hrs at night to arrive and my room had been given away even though I showed them the reservation on my phone. I had my 11 year old son in the car and had to call around at 11pm to find another room which was more expensive. Then I was told to call booking.com to get a refund. Totally unacceptable.

Overall I love this place

Liked: Staff was friendly and nice
Disliked: Pools lights were floating in the pool.

Okay, next to a Texas...

Liked: Breakfast was less than expected. Advertisement said bar lounge, there was no bar or lounge.

Exceptional

Superb

I don't think I'll choose...

Liked: The hotel room was great!
Disliked: The breakfast wasn't great. The staff member was too busy talking to management instead of attending to the breakfast items. Most items were almost empty. Furthermore, there were no knives available to spread cream cheese on our bagels. The attendant said the hotel doesn't supply knives. I watched everyone having breakfast using their spoons or forks to spread cream cheese or even butter. This is ridiculous! Hampton Inns have a much better breakfast than the Home2 Suites!

Stay was comfortable . Room...

Liked: Only negative was check in . The front desk person had left for a personal emergency. They had someone from a nearby hotel who had come in to help in that persons absence. He was the only person checking ppl in along with help from the general manager who was on speaker phone helping him. The person did well and was very nice but I still am amazed that someone could just desert the front desk without having someone to take over. Very strange.

Very good

Passable

Liked: Had plenty of space and a pull out couch for family of 5
Disliked: Upon arrival we couldn’t check in for awhile as the employee had left as she had an emergency and there was not even one employee to help. Someone did eventually come after awhile with about 10 people waiting .. our room had areas that were not clean the door handle on bathroom had something on it (food?gum?). Otherwise was good.