Just short of perfect, a...

Liked: Room was nice, staff were friendly, courteous and tried to be helpful.
Disliked: Check-in was a nightmare! 2 hrs waiting in the lobby while many other guests checking in not wearing masks in a packed lobby. Staff did nothing about that until I asked them to. Check-in delays due to rooms not being ready. I think you guys either need a new system or more cleaning staff.

Poor

Liked: Very friendly staff. Kind. Professional.
Disliked: I feel bad even giving a negative review but the facility interior needs updated and/ or thoroughly cleaned. The top floor has an unnerving feel to it. There was a nest of spiders on the outside of our window- I know, not inside...that?s not the point. I couldn?t open the curtains. The pull out couch had loose change in the folds and an old shriveled up slim Jim (I think) that rolled out. The shower drain did not drain well at all; and the worst part of the stay was that there were guests that ignored the ?no smoking? rule on our floor. I cut our stay short and checked out early. I rated it a 3/10 because the staff was so kind, otherwise 0/10 would be more appropriate to describe our experience.

It's relatively quiet but it's...

Liked: The manager tried to rectify the mistake of receiving the wrong room key and room. I wasn't given any help in moving my things or anything after I had set up my room. I came there for relaxation but was given hardly any assistance initially. The staff was not that pleasant.
Disliked: It wasn't very clean or comfortable the staff wasn't that accommodating or friendly the breakfast was subpar at best.

Will not consider staying at...

Liked: No breakfast eally, cold breakfast. Didn't bother.
Disliked: Hot breakfast cleaner pool better equipped & stocked room.

Exceptional

Poor

Liked: The room was nice.
Disliked: The staff was rude, the pool situation sucked and it was extremely hard with the kids and it made the trip miserable. The staff continuously kept checking checking in on us in our short 45 min in the pool. It was awkward

Exceptional

Pleasant

Good