Home2 Suites By Hilton Bellingham Airport

Room was double booked and...

Disliked: We had no problem checking in and getting the key to the room. However the following day my husband went downstairs to buy snacks and tried to charge to the room and was told we weren't in the system. Turns out we were in the system as "no show", which makes no sense as we had gotten a key and I charged my card when I checked in at the hotel. Regardless we were taking a nap and since we were considered a no show the hotel double booked our room and the next guests to stay opened our door with their key. We didn't even stay that night and left a night early. The girl who checked us out said she accidentally marked us as a no show and said she would refund us the night we didn't stay. We still have yet to be refunded. Getting woken up from a nap by people trying to barge into your room is the opposite of a relaxing stay. We will not be staying at this hotel again.

We are repeat customers and...

Liked: Beds are comfortable
Disliked: The towels are rough, scratchy. Also I am concerned that there was no hand sanitizer to use when the breakfast food was served (several people were coughing and sneezing, it’s that time of year)

Not worth the risk of...

Liked: Spacious room with wonderful kitchen amenities. Comfy bed and sitting area. Lighted parking lot. Area felt very safe.
Disliked: The hot water in the shower was restricted. I had goose bumps when showering. After 3 nights and talking to the front desk twice it was finally fixed by maintenance. Front desk was initially not helpful in fact the guy told me I was out of luck since I booked through Booking.com!

This was my first time...

Liked: The location was great.
Disliked: The hot tub was nasty. The shower in the room had like warm water. The attached photo is from inside the hot tub.

For almost 200 per night...

Liked: Location
Disliked: No hot water for our showers. The hot tub hasn’t been scrubbed in we don’t know how long. Took a video of us cleaning off some of the tile, wow.

Exceptional

Great employees, dog friendly!

Liked: The waffle maker and I became best friends. After a few days it would have been a bonus if the selection changed a bit. Don’t get me wrong, it’s a great value but if you’re staying for more than a week, variety matters.
Disliked: Room cleaning is every other day, we always had to ask for more towels.

Comfortable, clean, friendly stay

Liked: The staff were friendly, welcoming, and efficient. Our room was clean, comfortable, and spacious. We only stayed for one night but we would come back here again!
Disliked: The only thing I didn’t like was there was no bath tub, just a shower. But it’s not a big deal.

Superb