Exceptional

Great stay!

Liked: Amazing hotel. Good location for shopping. Right near Target, Walmart, Trader Joes, Crumbl cookie, etc. Rooms were very clean and nice. Staff was great. Complementary coffee, tea, hot chocolate in the lobby. Free parking and breakfast is an amazing perk! Will be staying here again if we come back to Buffalo!

Great place to stay.

Liked: We really enjoyed our stay here. Our room was clean and spacious. The front desk staff was friendly and helpful. We would definitely stay here again

I will not stay here...

Liked: The bed was comfortable.
Disliked: Firstly, I paid in full for my reservation 5 months prior to my stay and specifically selected a room with 2 queen beds. Upon our arrival, I was told that they changed my reservation to a room with a single king bed without notifying me and was told that if I book through a third party source, such as Booking.com, that my reservation is not guaranteed even though they had my money 5 months in advance. They apparently felt that giving me a $20 credit for my inconvenience was all that was necessary and that the other guest could sleep on the sleeper sofa. I did not pay to sleep on a sleeper sofa. I was not very happy about this at all and the only response I got was about their policies. We came to town for a very specific event and planned to stay only one night. We left approximately 1 hour later and were gone until later in the evening. The next morning, I got into the shower and after about 1 minute the water went cold and remained so for the entire shower. I reported it to the front desk and to my knowledge this issue had not been addressed by anyone other than a record of my complaint being made. If this is the kind of business that Hilton does I will not be staying at this or any other property in the future.

Pleasant

I’ve stayed at this hotel...

Liked: Everything
Disliked: Nothing

Overall great would will stay...

Liked: Julian at the Check In Desk was Super Friendly and Kind he should be recognized for his excellent customer service! The Hotel was clean and location for us was good!
Disliked: Where the pool was located right by rooms! Our room stunk bad like cigarettes! Freezing cold air pours out from underneath the heating and cooling unit. I stuffed pillows under it to block it.

Passable

Disliked: Loud

Very good