Home2 Suites By Hilton Amherst Buffalo

Exceptional

Superb

Liked: Amenities in room
Disliked: Breakfast serving area a little smallHad to ask two days running to get the shower fixed

Very good

Liked: Location, clean
Disliked: Breakfast

Exceptional

Disliked: Wish it had a barhtub.

It was good

Liked: Good location
Disliked: Was busy morning time, just need to attend breakfast ?

Superb

Exceptional

Excellent location and friendly staff

Liked: Excellent location, close to Niagara Falls and the University at Buffalo. Friendly and helpful staff. Good breakfast. Clean rooms. Nice gym room and pool.
Disliked: The breakfast was very popular. There are more food options than a continental breakfast. Because of this, there was a long line of waiting for food especially the line for waffle. It will be better if the hotel has a bigger breakfast area or scatter the food by using more tables. Now, all the hot food are placed in the corner. It would create congestion. They can re-arrange the food without doing any renovation.Another limitation was about the internet. The signal was strong in the lobby but weak in the rooms. Sometimes, we could not connect to the Wi-Fi at our rooms on the 5/F.

Bed bugs! Don’t stay.

Liked: Conveniently located.
Disliked: I got bitten by bed bugs during my 1-night stay at this hotel from June 8-9 (room 225). I contacted the hotel to let them know. I received no apology, no offer of compensation. I then contacted Hilton corporate and was told a bed bugs issue can only be handled with the hotel, so they created a case number. I then received an email from the hotel with an apology and an assurance that they were having the room inspected and would get back to me with their findings. I have heard nothing since. No matter what their “findings” are, however, I know bed bug bites when I get them (this is the 3rd time I’ve been bitten in hotels).