Holua Resort

Honesty Review

Liked: We had a wonderful stay at Holua Resort! The staff truly stood out—helpful, friendly, kind, and always full of aloha. Our unit happened to be the very last one at the far end of the resort, which made the walk from the parking lot quite a distance. However, the team went above and beyond to make it easier by frequently offering rides on the carts, always with a smile. Their hospitality made our stay feel warm and welcoming. Mahalo to the Holua team for making our experience so enjoyable!
Disliked: While the staff at Holua Resort were kind, helpful, and responsive, there were several issues with the unit that made our stay less enjoyable. The carpet was extremely dirty—my white socks turned brown within an hour of walking around. The washer was leaking an unknown brown substance, and many of the cabinets wouldn’t stay closed. The living room TV didn’t work, and the curtains were torn. On arrival, one of the bathrooms had no hand soap, the toilet paper roll was nearly empty (only enough for one use), and the paper towel roll was also almost gone. We had to call the front desk within the first hour to get basic supplies refilled. Although the staff responded quickly and kindly, these are things we expected to be checked before arrival.A particularly unsettling moment happened when a staff member began spraying insecticide directly on our screen door without any warning. My daughter and I were startled to see a stranger that close to our room, and it would have been more respectful—and safer—to provide a heads-up about that activity.We hope future guests have a more prepared and well-maintained experience, as the hospitality of the staff deserves to be matched by the condition of the rooms.

Exceptional

Exceptional

It was a very nice...

Liked: It was a very nice, clean and beautiful resort. They provide everything you needed in the kitchen. The unit has a washer/dryer. They provided laundry detergent too. Staff were friendly.
Disliked: I can't think of anything.

Good

Disliked: Pool was in poor shape and the tile out side and patio was very slippery when it’s wet. I slipped and fell. Reported to the front desk

Very good

I absolutely enjoyed our stay

Liked: The peacefulness
Disliked: It’s was nice

Very good

Liked: Location, space

Very good