Disappointing stay

Liked: Not very much!
Disliked: Feedback from our recent stay at the Holston House in Nashville. While the staff was absolutely lovely, the lack of amenities and care were not advertised. We decided to splurge on a three night stay when we had been considering other nearby hotels that would?ve cost $300 for the duration. The Holston House advertised pictures of the coffee shop, restaurants, pool and bars - only for us to find that nothing was open - even while other hotels were offering these amenities nearby. Worse still, we were not made aware that there would be no housekeeping through the duration of our stay - no fresh towels, beds made or cleaning. On top of it all our TV didn?t work and we weren?t able to get it to work after calling down to the front desk and dialing the help number to troubleshoot. No luck and a waste of time. We kindly requested a refund for our stay as we felt that it was misrepresented and was far below our expectations for a $500 reservation. After a number of weeks we got a response to say sorry for your experience but we won?t be giving you a refund. I would suggest staying elsewhere if you are looking for a downtown hotel in Nashville as this place simply isn?t worth it.

The lady at the front...

Very good

Good

Liked: Clean!!
Disliked: We were sad to hear the resturant, bar and pool had not yet reopened. And our favorite manager was now longer working at the Tenn. The protesters shut down Broadway early.. but all in all Holsten House is our favorite place to stay in Nashville and we will be back.

Very disappointed

Disliked: It was not a good experience. The a/c in the room was very noisy when it started up. There was way too much noise from the surrounding rooms. To be honest we are VERY disappointed. We came to relax and it was a big disappointment.

Exceptional

Liked: The room was great and the location was really close to Bridgetone Arena
Disliked: nothing

Very good

Liked: Bed was fluffy
Disliked: Bedroom space

Great location for fun in...

Liked: Rooms are very comfy. The location is excellent and you could easily walk to The Bridgestone Arena and bars/ restaurants on Broadway.
Disliked: Found someone else?s hair on our bed when we checked in but they remedied it quickly

Exceptional