Loved the stay and the...

Disliked: The bed and room were small.

Good

Liked: very helpful staff
Disliked: small room and low ceiling

Pleasant

Lovely staff. Everyone was very...

Liked: Location was great, easy to get around. Very nice breakfast, lots of choices and food. The decor in the hallways was quite original - each floor was thematic with the mini mystery of the floor. Prints and installation decorations.
Disliked: We would have liked a bit more space in our room.

Great Location, Unfortunate Staff

Liked: The location was outstanding! The first room we received was not good, but, the second one was great on the second night and thereafter. The beds and pillows were very comfortable, The bathroom, towels and amenities were excellent. Everything worked - TV, clicker, dryer, WIFI, great shower pressure, robes, etc. The hotel motif after Sherlock Holmes was very well done. The check-in staff were excellent and accomodated our request to hold our luggage during mini-excursion to Brugges prior to check-in. Arrived their via taxi. Arranged Uber to return to LHR from the Uber app.
Disliked: The restaurant staff were both non-responsive on a few occassions and dismissive on my last conversation with the host who suggested I go get "fast food" when asked if the kitchen was still open. We definitely felt out of place in this part of the hotel, eventhough we were staying there. Not a problem however since there are plenty of restaurants and pubs nearby which we took advantage of throughout our stay. Unfortunately, I can't say I would return to this hotel based on the treatment received by the restaurant/bar staff compared to the overall price point of our stay.

An excellent hotel with very...

Liked: The rooms were comfortably furnished and had good quality appliances. The room service menu was surprisingly good - usually they are less interesting options than the main restaurant however the food was really very good indeed, with fast service. I thought the free drink on arrival was a nice touch.

Very good

Liked: great locations newly refurbished comfortable rooms and good gym
Disliked: pretty expensive

Excellent

Liked: Very stylish, welcoming and comfortable.
Disliked: .

Highly recommend

Liked: Nicely designed hotel with comfortable rooms and great amenities. The hotel is in a great location, walkable to the best neighborhoods and near a tube station. Generous checkout times.
Disliked: Could hear noise in the hallways late at night.