Hollywood Casino Gulf Coast

great

Liked: everything
Disliked: nothing

Exceptional

Connie's birthday

Liked: The facility was beautiful! Some of the staff was very nice.
Disliked: Some of your front desk staff are very cold and unfriendly or helpful. They didn't smile at all are made you feel wecome. I didn't like that the Epic Buffet cost $104.but there weren't enough choices for that much to pay. No one is going to eat $50 worth of food. Even my guest was appalled at the cost of the meals. Also, the closing of the Lazy River and Hollywood Deck is just too early. If your patrons want to eat, relax, or get a martini after 10, they will have to leave the facility. That's not good at all. The hours need to be expanded. You have guests checking in 24 hours, so something needs to be available for the guests 24 hours. Both facilities are beautiful and sooo relaxing, so they need to be made useful for late night guests. The bartender at the Hollywoid Deck wasn't listening to my order and made my order incorrect. I was upset because we were in close proximity to each other, and I was the only one ordering, and she didn't prepare my order correctly, which means she wasn't listening but I paid for it and took it anyway. That wasn't professional at all..There needs to be a special reward for guests celebrating birthdays. I wanted to celebrate my birthday there. It was August 17th.

Disappointing

Liked: The cigar bar
Disliked: no customer services

No happy at all.

Disliked: No room service.When we went to get our car at valet and no one was there to retrieve our vehicle. The bellman said no one showed up today.My wife is handicapped and it was very inconvenient. In fact inexcusable !!!

Great for the price for...

Exceptional

Very good

Liked: Everyone in the casino was very friendly.

Very good