Hollywood Casino Gulf Coast

Def will not stay here...

Liked: Nothing
Disliked: Went to check in at 3pm which b is check in time and waited till 7pm for a clean room to be available. Then our Ac was not working properly. To pay 100 bucks for a room there was ridiculous and my last time ever doing that. The staff was also very rude and the rooms needed some TLC.

disappointed with the whole experience.

Liked: I was not impressed.
Disliked: I had to pay an additional fee because I booked through a third party. The pool wasn't accessible to children under the age of six even when accompanied by a guardian. The rooms were no better than an $80.00 a night hotel, they were very simple and the resort was not worth the money I paid. I am disappointed with my stay at this hotel.

Exceptional

Bad

Liked: Nothing
Disliked: I was told my reservation was canceled by the property because booking.com overbooked and I would receive a refund back on my credit card. No refund received! The cancelation was a big lie and they kept my payment.

My stay was nice.

Liked: The room was nice and the food was excellent the lazy river and pool was excellent.
Disliked: I arrived at 6:00pm and I could not check till after 7:00pm because the room wasn’t ready. I was told the cleaning staff was running behind. This is my second time staying at the Hollywood and still wasn’t able to find a luggage cart. When I asked the receptionist for a luggage cart she just gave me a very blank stare.

Superb

Liked: Great view
Disliked: Kids in the pool area being unruly.

Exceptional

Could have been better

Liked: The resort overall was really clean and pretty! The daytime manager was extremely welcoming!
Disliked: The staff was not welcoming, at all( only the daytime manager was super sweet) Everyone else showed no hospitality! Some of them were rude, especially the women in the deli by the check in! It was a horrible experience! I definitely won’t be going back! My mother can barely walk but wanted to attend the buffet, we asked for the closest seats to the entrance we were given a hard time about that as well! Everything was a hard time from the time we got there and was given a bad room!

Good

Liked: restaurant was good
Disliked: got to hotel at 3pm had to wait till 5pm or later to check in had to go to desk every 15 minutes or so hadb to sit with luggageexercise room was filthy floor had no been cleaned in quite some time counter with weights was covered in dust