Name: Hollywood Casino Gulf Coast
Address: 711 Hollywood Boulevard, Bay Saint Louis, MS
Telephone: (888) 428-0221

Exceptional

Just barley o.k.

Liked: The room was comfortable. The staff were pleasant.
Disliked: The facility was not well kept, The cigarette smoke was overwhelming and smelt throughout the facility. Only vending machines and a small food service.no restaurants had to travel to get anything to eat. Most of the table games were closed.

The room was comfortable, and...

Liked: I really enjoyed the lazy river. The water was clean and just the right temperature.

Overall it was good

Liked: Food was good
Disliked: No activity for under 6 need kiddie pool

Was very disappointed in the...

Liked: Staff was friendly but everything else wasn’t good.
Disliked: Facility was dirty, and not updated sheets on the bed was stained up when we requested fresh sheets they had holes in them. The floors were not clean at all in the room or hallway the bathroom had mold all around the tub plus the Jacuzzi was dirty and had black slime in it was not able to use it. There was no one to greet us to give us complementary towels, went out by the pool.. we checked out a day early.

I will not stay again.

Liked: What breakfast?
Disliked: I checked in at 10 pm per request. The desk person was not interested to say the least.It would have been nice to be able to use the pool. However early morning the designated children sitters had the volleyball net set up and the Small pool was filled with children all day. I left at 10 am. Came back at 6 pm the same

Disappointing

Great amenities and a quiet...

Liked: The location, amenities, and staff were all wonderful. The room was ample and the pool and lazy river were great to use during our stay. We were able to use the fitness center a few days and it was sufficient. The only thing that was not great was the fact that some of the restaurants and Spa, were not open Monday, Tuesday, and some on Wednesday. Special kudos to the Grill that is open long hours and the staff there. They made a few recommendations on the food and other activities that were spot on in regards to our needs. Friendly and polite staff all around.

Over all it was great

Liked: Easy to get to and from room
Disliked: Parking close for room guest not with the casino

the Gene watson concert was...

Liked: Tv didn't work. Coffee pot didn't work. Lamp didn't work. No refrigerator in room.reported tv immediately never fixed it. Ordered hot wings at grill cooked so hard could not eat them.
Disliked: Working coffee pot. Working tv. Working lamp at table. A refrigator. Requested handicap room didn't get. We paid for room was not comp. Was not worth the money it cost!!