Holiday Inn University Plaza-Bowling Green, Bowling Green

Disliked: We booked a 2 double bed room weeks before our trip. When we checked in we were informed that we would be given a one bed room with a pull out couch because there were no two bed rooms available. No this was not okay and we were given no other options. Needless to say our stay on the pullout couch was not a good one. Our room was also supposed to be non smoking but smelled terribly of smoke.

Super

Liked: Everything,breakfst was a little pricey so we ate out
Disliked: Lower breakfast prices comparable with the major breakfast houses in th area

Liked: The rooms were nice and big. It is beautiful there.
Disliked: For the price, the breakfast should be included in your stat and there should be a refrigerator in the room

This is a very convenient...

Liked: The hotel was opened up in the lobby and clean. The staff was awesome. Waitresses at breakfast made our visit even more pleasant.
Disliked: Our bathtub broke, but I don't believe there was anything anyone could have done to prevent this. It was just one of those things. We had to move to another room (upgrade) at 10 pm, but they through in free breakfast. This type of treatment is why I will book again with Holiday Inn and leave Booking.com out of it so I don't get ripped off again like they did to me at Springhill Suites in Memphis TN.

Very good

Liked: All staff were very courteous and helpful
Disliked: Everything was great except a lot of wait time on checking in and at restaurant.They must have been understaffed so most people were very patient. All rmployees were very courteous

Liked: Good location and nice pool!
Disliked: Loud hotel with thin walls. Room near elevator had large signs advertising quite hours. Unfortunately signs didnt work.

Exceptional

Liked: I was definitely a 3.5 star hotel. everything was perfect. the staff was friendly. Hotel had everything inside for visitors that one could need.
Disliked: the website ad they said the SPA had been done away with several years ago but still said they had one. I had called ahead to let them know we were disabled but they put us in a room farthest away from the elevator, this was problematic.