Holiday Inn Trophy Club By IHG

Exceptional

Very nice visit!

Liked: Very clean and very comfortable!
Disliked: Restaurant does not stay open late.

Exceptional

It was okay I guess,...

Liked: Property was fine
Disliked: The pool was closed, they couldn’t give an answer why it was closed, next night we asked again and the gentleman said he’d open it for us that there is no reason to why it’s closed. Room was disgusting, blood splatter on the walls and shower curtain. And the I’m assuming the previous people had smoked because they taped up the smoke detectors with a plastic bag, and left all their stuff.

Exceptional

i was charged for multiple...

Liked: Property was good, it was clean and a good hotel
Disliked: i was charged multiple times for the room and other transactions

Exceptional

Exceptional

Not good enough for the...

Liked: Clean rooms
Disliked: I booked this hotel on the fact it had a heated pool which was stated on the website. The pool room didn’t have a heated room nor was the pool. It was as cold as an outside pool. Big disappointment for my 4 year old son. The staff didn’t seem to care when I asked why the pool was so cold. The front desk didn’t care to answer any of my questions. The ice machine on each floor didn’t work besides floor 2. It took me going down to the lobby to ask which ice machine worked to find out only one worked, floor 2. As walking out the front sliding doors one morning it didn’t open. The front desk employee said while sitting down on her phone with her smoking vape next to her said it’s broken and I’d have to pull it open to get out. When telling the manger how my stay was when checking out she had every excuse as to why my stay was so bad. She said the website was going to say on Monday the pool wasn’t heated and that her employees should not have been sitting down with their vapes out for us to see. But that their owner smoked so they knew to go outside with their vapes or cigarettes. It was crazy how she had every excuse for them but never cared that my stay was fairly not hospitality for a hotel. Never going to another Hilton express again.