Holiday Inn Toronto Downtown Centre an IHG Hotel Guest Reviews
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|0.9 miles from Toronto centre|
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Glenna, Tara Mon, 15 April 2019
We spent the weekend at the hotel and it was clean, room service was awesome and the staff were very friendly and helpful. No complaints with anything!
Liked: The service and cleanliness of the hotel was amazing. Would recommend it to anyone!
Rodley, Ottawa, visiting Toronto Coach Terminal Sun, 9 March 2014
Liked: Staff at reception were helpful and welcoming. Room perfect and calm.
Disliked: Late check out, after 12.00 p.m., is charged 15$ per hour.
Sharn, Brantford Mon, 2 July 2012
Need to have parking included in the price and needs a microwave in rooms. Exellent service and staff, great maid service. Friendly and gay positive staff.
Liked: Great staff - personable approach.
Disliked: Needs parking to be included and needs microwaves in rooms.
Sue Tue, 27 July 2021
Iustina Tue, 27 July 2021
I wouldn't really say that...
Liked: the location is great, exactly in the center of everything. we reached everywhere on foot. everything was clean and the beds and pillows very comfortable. we had even complimentary coffee in the room
Disliked: the room was extremely small.the breakfast was included, but there were only a couple of very inconvenient choices of very American type of breakfast that we did not enjoy. The quantity was enough, but you couldn't chose to have a glass of juice and a coffee.. it was either one or the other. Parking is not guaranteed so we made sure we arrived way before our check-in. We found a spot without problems, but it is very expensive. The 4 elevators have a restricted capacity, which makes it a bit challenging to go up to your room (we were on the 16th floor) Not all 4 have access to the parking which is not very convenient.Given it is in the center, it is noisy (not very well isolated) but I used earplugs.The bathroom was clean but had no fan or ventilation.We were 3 adults and were only given one small shower get and one small shampoo. The soap, even though just one, was enough for washing hands.
Catherine Tue, 27 July 2021
All in all for the...
Liked: We never got our room cleaned or fresh towels, but i guess that was to be expected as it was during covid.
Eva Tue, 27 July 2021
Larissa-stacy Tue, 27 July 2021
Stephan Tue, 27 July 2021
Liked: Location was great. Close to everything.
Disliked: My bed had bedbugs and I was bitten. I also have pictures of me squishing a bedbug full of blood.
Alan Tue, 27 July 2021
Doug Mon, 26 July 2021
Rj Mon, 26 July 2021
Good location saved this experience.
Disliked: First room we were given had large wet spot on floor from a/c. Notified staff before we left for the day , was told it would be dealt with by the time we got back. Got back and still not dealt with one hr later new room given. Also covid room cleaning policy not told to us upon check in. So room was not clean the entire time of our stay. We ran out of towels , toiletries, toilet paper those were then delivered to us .
Michael Mon, 26 July 2021
Liked: Hotel is well located and room was comfortable. As described on booking.com.
Disliked: Its a large hotel so the experience is not at all personalized. Check-in was slightly disorganized as was breakfast. Moreover, some of the hotel entrances were out of service and entering the hotel after 8pm required a strange procedure of having to wave one's key card in front of a camera. There was a lot of traffic up and down the elevators requiring some wait at times. Overall, staff were not the most customer service oriented - some seemed over worked.