Overall, it was a decent, safe hotel if you are on a mid range budget. Don't expect to save too much money, though, because it's downtown Toronto.

Liked: It's clean; there are tons of restaurants within walking distance that are open late; elevators work; good customer service; comfortable bed; the rooms, bathrooms and lobby were aesthetically pleasing.
Disliked: The entrance to the parking garage is dangerously narrow; there's no pickup/drop off area; breakfast is not included with every room.

We spent the weekend at the hotel and it was clean, room service was awesome and the staff were very friendly and helpful. No complaints with anything!

Liked: The service and cleanliness of the hotel was amazing. Would recommend it to anyone!
Disliked: None.

Liked: Staff at reception were helpful and welcoming. Room perfect and calm.
Disliked: Late check out, after 12.00 p.m., is charged 15$ per hour.

Need to have parking included in the price and needs a microwave in rooms. Exellent service and staff, great maid service. Friendly and gay positive staff.

Liked: Great staff - personable approach.
Disliked: Needs parking to be included and needs microwaves in rooms.

Exceptional

Superb

Liked: Excellent position, close to College station and, from there, only 10 minutes far from Union Station. The room was large and kept clean. The bathroom a little small but functional. Excellent breakfast buffet.
Disliked: The staff was nice but just a little distant. Anyway they were helpful at any time.

Passable

Very good

Liked: Great location and staff
Disliked: Horrible slow elevators, very avarage minimal breakfast

Good, but not great.

Liked: Great location. Hotel was clean, and the staff did their jobs well.
Disliked: When I was booking, I was booking with breakfast included, but found out that it wasn't. So that was a let down.

Very good

Very good

Disliked: The parking instruction is too vague…

Meh

Liked: Location
Disliked: Customer service is not good and possibly just a few bad eggs but Alex at the front desk with glasses is an idiot and did not know how to look up my reservation and said my room was not ready and to come back tonight instead of 4 and then I waited 30 minutes went to someone else and they got me in instantly, the beds aren’t the best and the pillows suck

Passable

Liked: location is good
Disliked: The parking lot is too hard to find, the space is too narrow, and the room is extremely small