Holiday Inn & Suites Syracuse Airport - Liverpool By IHG

Loved our stay

Liked: Very clean and beautiful

Passable

Very good

Our stay was relaxing and...

Liked: The breakfast was delicious. Lots of variety and the staff was very kind and helpful!
Disliked: We were not disappointed the staff was all very friendly and the service was great! Everything was clean and in too top shape

Passable

Liked: Bed comfortable. New shower nice.
Disliked: Dead bugs in the room. Live Cockroaches! TV difficult to use. Room dirty.

Bathroom tps

Liked: The room was nice and the staff was so nice
Disliked: The bathroom should of been a bit cleaner the toilet was loose

Exceptional

Very poor

Liked: The location of the hotel and that's about it.
Disliked: The hotel was dirty, there was not enough linens, the bathroom was disgusting, the kitchenette had not one utensil in it, I paid for a complimentary breakfast and got nothing and was not informed of this when I paid for it.

Not worth the price!

Liked: It was not worth the price. Everything was mediocre at best. The food for the breakfast was utterly disgusting and we could not eat it. The dining area was filthy. Everything was a bit run down and felt like a cheap hotel. It was not worth the price.
Disliked: Not clean, cheap, bad food, too expensive, jets were broken in the jacuzzi, it felt run down.

Never got there because they...

Liked: Never got there
Disliked: When I got to the airport at 4 am, despite me having called to confirm my reservation and late arrival, I was told that I had no reservation. Syracuse was completely booked and I had to sleep in the airport.