Holiday Inn & Suites San Antonio Northwest By IHG

Very good

Exceptional

Bad

Very good

Liked: Hospitality of hosts
Disliked: No shuttle service, noise from guess above me. Breakfast wasn't the greatest for price

Considering all the options we...

Liked: The swimming pool and gym were great. Having cold drinking water available any time was good. The location suited us very well. Spacious room. Room well equipped; fridge, iron + ironing board, microwave, coffee machine, good blinds to block the natural light, comfy bed.
Disliked: It's a pity that maintenance is not kept up to a good standard. E.g damaged or missing tiles and a damaged carpet.Simple breakfast and very similar each day. Minimal complimentary beverages (tea/coffee) offered. No milk - people from other countries like milk in their tea and coffee. Paper and plastic cups and cutlery - I guess to avoid theft. Some things you can't change but would be nice: -- No bath or offer made for a room with a bath- Lack of sound dampening; could hear the neighbors and people in the passage all the time.- Noisy AC unit

Clean comfortable stay.

Liked: Very comfortable room and bed.
Disliked: the breakfast was very pricey for what you got, so we did not eat there. Also there wasn't even complementary coffee down stairs in lobby area. There was a Kurdish in the room.

Passable

Liked: I did eat breakfast. Location and easy access to interstate
Disliked: The fact that my room was never cleaned during my stay. I had to clean towels and washcloths myself in the evenings of Sat & Sun. The trash was never emptied, etc

Great stay, convenient, staff were...

Liked: Customer service was superb!
Disliked: Pool was a little dirty

Exceptional