Holiday Inn & Suites Richmond West End By IHG Guest Reviews
Write a review
Write a review
Rachael Tue, 1 July 2025
Very good
Liked: Staff was friendly and the place was clean
Disliked: I had a 5 day stay. Day 3 coffee pods/cups were not refreshed, day 4 housekeeping did not come at all.
Anonymous Mon, 30 June 2025
Very good
Liked: I thought breakfast was in included with your stay at the hotel. So l had go outside and buy breakfast.
Carlton Sun, 29 June 2025
Exceptional
Liked: Everything especially the pool
Christa Sun, 29 June 2025
Wonderful stay and quite comfortable!
Liked: The bed was exceptional. The staff were very welcoming and kind. I would return!
Disliked: The cleaning service did not make up my room one of the days we were there
Marquetta Fri, 27 June 2025
Exceptional
Anonymous Thu, 26 June 2025
Exceptional
Ade Wed, 25 June 2025
Disappointing
Liked: I liked the lighting because of the large window. The modern room set up was really nice.
Disliked: I had to switch my room 3 times. The first one had a condom in my bathroom trash, the second one was open so I couldn’t go in, the last one was fine. I was super tired from the drive but had to keep going downstairs to find a good room. It’s because the power went out across the city so they couldn’t use their check-in computer well I guess.
Kelsey Tue, 24 June 2025
The stay was one of...
Liked: the pool, location, and comfortability
Disliked: nothing
Anonymous Mon, 23 June 2025
Good
Richard Mon, 23 June 2025
Extremely tight rooms.
Liked: New appearing. Clean easy to get to. Comfortable beds.
Disliked: Rooms are small/narrow. Little space at end of beds. Cramped!