Holiday Inn & Suites Bothell - Seattle Northeast By IHG

The stay would have been...

Liked: Location
Disliked: I was charged twice, and was not credited right away.I was not told about the additional price of $100.00 for a holding fee.The public bathroom was out of soap and paper towls for two days.Our water handle came off of the bathtub.There were no sheets for the pull out bed.Our original keys didn't work after getting an extra key.I was locked out of the outside pool area, and used the gate to get out of the area.Once at my room, the key wouldn't let me in.

Very relaxed and staff were...

Liked: Beds and pillows were very comfortable. The room was a great size and we had a good amount of storage and space.
Disliked: The airconditioning unit was difficult to operate but it did work.

Superb

ADA VIOLATION!!!

Liked: The only positive thing about my stay was the gentleman who initially checked me in.
Disliked: This is by far THE WORST hotel stay I've ever had in my life!! The owner called the cops on me because I asked him for a copy of policies regarding mandatory room checks every 3 days, emailed to me after he said he would be checking my room. This was because of my service animals!!

Good

Passable

Exceptional

Great stay clean establishment fairly...

Liked: Because they were my mom, unfortunately we did not get the continental breakfast. We were under the impression that the continental breakfast was free for all who stayed there. Come to find out we had to purchase vouchers for breakfast. This was about the only disappointing thing that I experienced at this establishment. I’ve never been to an establishment where breakfast is not included with your stay. You had to choose continental breakfast somewhere during the check-in process online.
Disliked: I didn’t like the fact that they do not include continental breakfast. It’s a bit confusing because you have to choose this option when booking your stay online. For this, I was a bit disappointed.

DO NOT STAY HERE! If...

Liked: We specifically booked this hotel for its "restaurant and bar" amenities, this is an absolute joke, this property should not advertise these services in any way. The staff clearly have no experience in a bar or restaurant. They knew nothing about the menu, couldn't answer any of our questions, struggled to get us our very simple orders, and then they were so unbelievably wrong it was almost comical.  Our drinks were served to us as this- a shot of gin, an empty glass, a plastic cup with warm, flat soda, and a glass of ice, that he had to go the hotel guest ice machine for, (then the same set up for a shot of whiskey) for us to construct our own drinks. We ordered fries and nachos from the happy hour menu, but we received a very small bowl of French fries, and our "nachos" were literally a TINY bowl of chips. THAT'S IT. When I sent it back as I didn't want to pay for plain chips, it took them 10 minutes to come out and say that they didn't have any cheese (even though our kids both got cheeseburgers) and said they could give us avocado on the side with some thousand island dressing. What?! we were left speechless and ultimately decided to not take them. When we tried to pay our tab, we were told it had to be charged to the room (which I didn't want to do because I wanted to use a different form of payment and it says on the menus that doing so results in an automatic 20% gratuity). We had to wait to pay our tab the next morning at the front desk.We paid $60 extra for the breakfast rate- at least some of this food was edible, and the cook was friendly enough. But my scrambled eggs were somehow so sweet I couldn't really eat them, my son's oatmeal was like thin soup, and the OJ we received was maybe a 5oz glass. But the server, was by far the worst. Same cranky old lady for all three mornings, so unbelievably rude. I've never been treated like that in any customer service venue.