Holiday Inn Hotel And Suites Toledo Southwest - Perrysburg By IHG

Exceptional

Superb

Do not stay here-it’s a...

Liked: Location is good, building is pretty new
Disliked: The staff, the staff, the staff. The check-in lady was rude and didn’t honor the breakfast included for half of our party-because I so expected half of our party to fast… Our room key didn’t work. The fire alarm went off within an hour of our arrival, the staff curtly told everyone-false alarm and didn’t apologize. The breakfast is overpriced and sub-par. The coffee was cold, there was no water, juice etc available. The warm food was cold, the portions were stingy. There were zero allergy or vegan options available-my son basically couldn’t eat anything. They charge $15 per person for breakfast (or 2 for $15 if you book in advance)—for about $2 worth of food. I had to buy a second breakfast for my 3 teenagers elsewhere. There were no to go options. The standard Holiday Inn To Go bags were not available. And they expected tipping-I rudely informed them that I’d already paid a $15 dollar tip for the breakfast included they didn’t honor. The breakfast attendant was rude and kept trying to convince us we’d gotten a good deal with the 2 for 15 voucher (the one we shouldn’t have had to purchase). She rudely commented on what my teens were or were not eating and drinking. Every family in the breakfast room was experiencing the same behavior-the family next to us was only given vouchers for one breakfast for a multiple day stay. Another family got charged for their kids (in a hotel that claims kids eat free). Other people were getting charged for drinks that are normally included in a standard Holiday Inn Breakfast. The laundry had really short hours-we needed to do emergency laundry and ended up handwashing it. Nice building, horribly run. I’ve stayed in hotels that have had serious issues (like AC that rained on you) and not complained, but the rude staff was unacceptable.

We will still come back...

Liked: Cleanliness of the hotel and location.
Disliked: Pool was closed during our stay

Good

Liked: location perfect way stop on my road trip. amenities very good. staff very nicePool was very nice!
Disliked: breakfast buffet a bit expensive for the fare. broken window shade would not close leaving my room exposed to outside. I was o the 3rf floor, and the ground level rose going away from the hotel allowing outside traffic to see in. Not a big worry but ...

Exceptional

Exceptional

Exceptional

Very good

Liked: Breakfast
Disliked: Teenagers running thru the halls at night