Would certainly use again

Liked: Friendly staff, clean, spacious room and good breakfast
Disliked: Nothing

Very disappointed.

Liked: Breakfast was good. The staff were very nice. Location was ok for Alton Towers.
Disliked: Everything! The room was filfity. Marks in the walls, carpets and furniture. Thete was saintary towels products in the bin. The pool was tired and old. The grills around the gacuzi was broken and missing. The bathroom was so tiny and shower itself was not very good. I will not be going to another hoilday and and not recommend to anyone. We picked hoilday inn for the name and thought it would be a treat. We stayed in premier inn at chessington world of adventure and was emculate and luxurious for half the price.

Very good

Mr Constancio

Liked: Comfortable bed
Disliked: The room was a little bit dusty and l found a bottle of drink next to my bed it looks like they just clean the room quickly

Very good

.

Liked: Staff were very attentive throughout our stay. Any questions were answered and all were chatty and interested in our stay and us as guests. Gluten Free options were advised to us at breakfast time and loved the touch of free drinks and chocolate and fruit at reception. All staff approached when stood in queues to make sure we were all ok and couldn't do enough to help.
Disliked: Air conditioning like in most hotels are centrally controlled rather than customer choice room to room. I feel we should have the choice to control room temp as guests. Especially now summer is here. We were given a large fan to compensate which was very much needed. A little TLC is probably needed around the hotel as it's an old and a little tried building. Windows outside could do with a dust and a clean. Beds were comfortable however mattress sunk in the middle meaning not a great night's sleep. These are minor points however that didn't spoil our stay at all.

Have returned due to location...

Liked: Convenient spot for M6
Disliked: Dinner menu limited, table app didn’t work. Restaurant air conditioning too cold

Exceptional

Liked: As soon as we entered we new everything would be OK all the staff we came into contact with where excellent the food 10/10 as was everything about the property
Disliked: NOT APPLICABLE

Comfortable accommodation and helpful staff

Liked: Room, Pool
Disliked: We would have appreciated a lift

Good