The staff went over and above to make our stay enjoyable.

Liked: Exceptional service!
Disliked: None.

Exceptional

Superb

The restaurant and bar offset...

Liked: Employees were very friendly and food was good. The bar and restaurant were a great idea!
Disliked: Water for shower was not even warm! I am disabled and had to walk to the back of the building to reach the handicap accessible room. The door from the lobby to the hallway needs to be an automatic opening door.

Passable

Liked: The location is convenient to downtown Saint Augustine, the restaurant serves a pretty good eggs Benedict.
Disliked: The cleaning crew was a little unprofessional. The maid was working next door to our room, and as we were leaving around 9:30am we politely asked if we were next, she said ?yes yours is next?. 4 hours later around 1:30pm we noticed her just a few doors down from us and our room hadn?t been cleaned. When we asked if she could service it now and how long it would take, she responded ?well what do y?all even need?? My mother in law got a little frustrated and just asked for fresh towels and toilet paper and ended up taking the trash out her self. I normally would highly recommend Holiday Inn hotels, but the service at this one was just a little to off putting for me.

Exceptional

Exceptional

Not what it used to...

Liked: Not enough help in the restaurant. Added stress on help. Place is comfortable but over priced
Disliked: Someone set the alarm off at 1am. Not enough cups in the room. Rug in room dirty.

Good

Liked: Friendly staff, got issues fixed quickly.
Disliked: We had a broken shower rod (ripped out of wall) so we were unable to shower the first morning

Superb