Great place to stay if going to TCU Place. Super convenient.

Liked: Location. Right across the street from Telemiracle where my son performed. The band made good use of the room to prepare, hang out, change. Room very modern and clean. Beautiful.
Disliked: None.

Liked: Large, beautiful room; great service.

Poor

Very good

Passable

Liked: The hotel is clean and modern. Beds were comfty. The parkade is a nice feature downtown.
Disliked: I had called a week prior to our reservation to book a pool time, the guy on the phone told me to not worry about it, cause the hotel isn?t busy. In my opinion, basic customer service would be just to think this customer is obviously really wanting to use the pool and thinking ahead that I will just take her reservations just in case the hotel does get busy. So he told me to just call a half hour before we wanted to come down to the pool. So fine. I called at 6pm on our one night stay, to see when we could get in and the front desk says that they are all booked up for the evening, I told him my story and he says come down at 830pm, so that?s what we did. So we walk in to the pool area, there were ppl just leaving but still sitting in there, and the front desk guy comes to tell us we can?t be in there. I?m not usually one to complain, But There?s right and wrong. They told us to come at 830pm to swim. I was trying to be proactive and book pool time and clearly no one wanted to take the time to help. This was for a friends birthday and I was trying to make things special for her cause she has been going through a hard time. So we spent a half hour arguing when we could have just been in the pool. The ladies that were booked at 9, let us come in on their time cause they also said they had a bad experience that with your staff as well.

Superb

Great place to stay!

Liked: We picked this hotel because it?s close to the hospital where I was having surgery. They gave us a late checkout so my husband had a place to hang out while he waited for me (COVID)and the convenience of having the restaurant in the hotel was great for him. They even gave us coupons for discounts at the restaurant. We?ve stayed here often and love the location.

Very good

Relaxing and comfortable.

Liked: I enjoyed the downtown location. The breakfast that came with the price of our room was fabulous.
Disliked: With the hotel being less busy during covid it would have been great to have been given a free upgrade. There are some great rooms with jacuzzi tubs and more spacious rooms it would have been nice to get a perk since we are having a staycation during covid.

Disappointing

overall very satisfied, thank you

Liked: Breakfast was amazing, staff across the board were friendly and not intrusive. Clean environment and plenty of amenities in room and hotel in general.
Disliked: Weren't told about towels for the pool/hottub were not provided in the pool area. It was a pet friendly location but without a grassy designated outside area for our dog.