Great location.

Liked: Excellent.
Disliked: Nothing.

I had gotten the cheapest rate the hotel offers through ConcertHotels.com and they still gave us a corner room with a great view. Between that and the really nice staff, I had a great experience.

Liked: Good customer service; nice room.
Disliked: Nothing.

Good

Liked: We got a perfect view on the 16th floor, friendly staff although very robotic handling in some ways. Inside the hotel things are safe and clean considering you're not in the best areas of SF.
Disliked: Insane price tag for a simple room, the neighborhood might look like a nice central place to stay however it's closely located to the tenderloin district. This is a meth epidemic zone where you find zombie junkies on every corner of the street. Don't go out for a walk with your gf at night it's unsafe. Whole of SF is disturbed by meth heads, we were shocked... The hotel prices are insane considering where you stay and under what circumstances. 130 bucks and not even a breakfast included. 20 bucks for a breakfast... Disgusting. My room deposit was on hold for quite some time and I still don't have it back.

Superb

Fabulous

Liked: Location was great. Nice comfy corner room with windows on two walls
Disliked: Got a corner room with windows on two walls so that I can have a great view of the city. Unfortunately, the windows were so dirty that you couldn?t really see outside. The dirtiness was making a reflection onto the room and the only thing I was able to see was our room reflecting from the dirty windows. Bummer

Exceptional

Very good

Pleasant

Disliked: Concierge not super helpful.

Superb

Pleasant

Good

Liked: Great location, nice views, friendly staff, comfortable beds.
Disliked: Wi-fi was not very reliable, fair distance from the airport, surcharge on room service quite excessive.