Holiday Inn San Antonio-Riverwalk Guest Reviews
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|0.5 miles from San Antonio centre|
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Norma Mon, 19 October 2020
horrible, unprofessional,not family friendly.
Disliked: they charge you in advanced for parking then they allow riverwalk visitors to pay and park. we returned tot he hotel around 10:30 pm tired from site seeing and eating dinner. we were told the parking. on top of that we had to pay $20 to park 2 blocks away and we walked with the children and My mother in a wheel chair. homeless people and people on drugs were harassing us for money. they didn't cleaned the rooms daily due to COVID. They didn't even take out the trash. We had to ask for clean towels and took out our own trash. The customer service was really bad and not professional. we were told by night manager that we would be credited the parking fees for our trouble. I had to call several for several days but all I got was the manager's vm. then when I finally was able to speak to her, she mentioned that there were no notes about a refund. they finally agreed to refund the fees and was told that the refund would take place within 10 business days. how ironic they charge me in advance for it but yet took forever to refund back. maybe they should assign parking passes to those that are paying to stay there and pay in advance. maybe have assigned parking space or not charge a parking fee in advance.
Deandrea Mon, 19 October 2020
Lorena Sun, 18 October 2020
Stacey Sun, 18 October 2020
Claudia Sat, 17 October 2020
Allison Fri, 16 October 2020
Liked: location and cleanliness
Disliked: room bathroom toilet continuously ran and no fan in the bathroom
Robert Wed, 14 October 2020
Anonymous Tue, 13 October 2020
Anonymous Mon, 12 October 2020
Liked: Great facility and staff.
Disliked: Restaurant needs a better lunch and dinner menu.
Sylvia Sun, 11 October 2020
Liked: The hotel is located directly on the Riverwalk in a good location. The room was nice and clean, and the restaurant and bar was open. The food was decent. We were there for a mandatory hurricane evacuation.
Disliked: Parking in the parking garage was very expensive and should have been included in the room rate for the price that we paid, but that it?s probably standard for this area.