Satisfied Customer

Liked: The atmosphere of the hotel was great!
Disliked: The rooms could have been a little more clean, the air conditioner ducts were very dusty, but overall everything was good!

Superb

Disliked: Never enough in-room coffee and there is no free coffee in the lobby. $34 per day to park.

Exceptional

Liked: Accessibility to sites

Roaches

Liked: Location
Disliked: Dirty carpets, faulty air conditioning, roaches in our room, mold in the bathroom. The swimming pool area was not inviting. Loose or missing tiles. Used towels laying around.

Great hotel but you'll pay...

Liked: Rooms were clean and beds were comfortable. Great view of the river from our window.
Disliked: $21.99 for breakfast buffet per person, no complimentary breakfast offered after paying over $400/night. Also no breakfast places to eat at close to the hotel unless you want Starbucks across the street. No complimentary coffee or tea downstairs, had to pay for everything, even for a cup of hot water so I could take my meds.

Very good

Average on stay. But great...

Liked: Clean and staff was professional. Location was best
Disliked: My bed was too soft. No safe in the room. No one came to change my towels. And no event in bathroom. For the price of the room I expect more.

Exceptional

Ok, hotel due for an...

Liked: The location is excellent, you right on the riverwalk which is accessible from the dining area
Disliked: The staff were hit or miss. Some are exceptionally helpful and friendly, others let you know that you're an annoyance. The rooms are stuffy. They're relatively clean but you can tell it's been a long time since they've renovated. The restaurant faces the Riverwalk but the atmosphere isn't really somewhere you want to hang out, so it's just really easy access. They first put us in a tiny room overlooking a parking garage roof. When we asked to move first they said they had no available rooms, thrn magically found one when my sister when down and discussed with another clerk. I think it was obvious that you get different service if you book through booking.com instead if direct. Next time I'll pay the extra few bucks and stay at the Marriott or similar. Breakfast was goid, waitstaff exceptionally nice