Holiday Inn San Antonio-Riverwalk by IHG Guest Reviews
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Arturo Tue, 20 May 2025
Exceptional
Patricia Tue, 20 May 2025
great facility and esp location
Liked: The room was excellent. Convenient location
Disliked: nothing.
Ekberg Tue, 20 May 2025
Could be better but not...
Liked: It was right by the river walk and close to good shopping
Disliked: It wasn’t clean and the pool was not open and they did not make that clear before booking
Guadalupe Sun, 18 May 2025
Bad
Dennis Fri, 9 May 2025
Exceptional
Liked: Great staff and excellent location.
Disliked: Balcony- great view and very peaceful
Alejandra Fri, 9 May 2025
Sleepless night due to a...
Liked: Staff was helpful at check in!
Disliked: Rooms AC wasn't working properly!Set the ac at 68 around 6 when we left the room, got back 5 hours later & it was hot thermostat was at 74°. Very unpleasant. 2 fans & a cold shower later to help us sleep.For the prize & hot room it wasn't worth the stay!Oh, I almost forgot sticky floors & stains on the walls were definitely a sign the moment we walked it.One last thing housekeeping knocking on the door at 9:30 in the morning and opening the door a second later, mind you check out was 11 a.m.
Herman Thu, 8 May 2025
Overall, good experience and the...
Liked: I liked that I could text stating I was going to be late checking in and they responded positively. I was very impressed with the lady at the front desk I believe her name tag said (SNOW).Ms. Snow went above and beyond her duties to tell me about the hotel, the fiesta that was going on, gave me and my wife a free alcoholic drinking voucher for our anniversary.The did parking was very easy. The breakfast buffet I added to the room could have given more options on what to eat but nonetheless, the food was still good.
Disliked: The 11th floor was very humid. Our room did not get cool and we put the air conditioner down to 68 and it only reached 72 degrees.I think the tv should have apps like (Netflix) so families can sign into their personal accounts and watch movies on the tv.
Nora Thu, 8 May 2025
Good
Liked: Room was comfortable
Disliked: No microwave
Rebeca Thu, 8 May 2025
Exceptional
Paula Tue, 6 May 2025
Nice place to stay right...
Liked: Excellent location, comfortable room, nice staff, laundry facilities available
Disliked: No microwave in room