Holiday Inn Sacramento Downtown - Arena

I attend many conferences and stay at hotels all over the conference. This hotel is tied for the worst I have ever stayed at, especially for the price. I reserved seven rooms for a cohort and these problems applied to us all. There was no mini fridge to keep items in. There was no closet for clothing. We had a rack positioned next to the tv. The remote control didn't work with the tv. I had to drive around the parking garage for 20 minutes (shorter than one of my colleagues) to find a parking stall. You allowed revelers for Mardi Gras to utilize the facilities instead of prioritizing the guests. There were two people shot outside the hotel with one being killed. Four of the seven reservations I made for my group were canceled and I had to repay for the rooms again. I still need to check the credit card statement to make sure the cancelations are reflected on the bill. The two clerks working the desk were extremely rude and uninterested in helping those checking in (not just my group). The night manager was equally rude to my female colleagues when they asked about checking in. He was disinterested in their needs and wouldn't help them until their official check-in time -- "your 20 minutes early." This has to be the worst hotel experience of my life. I have another conference in Sacramento next week and found out I was registered at your hotel. I called immediately and had my secretary cancel the reservation. I will never stay in your hotel again.

Liked: It was close to the conference venue.
Disliked: There are too many to list here. I will notate it in the review.

Superb

Superb

Superb

Superb

Liked: Breakfast staff was super friendly and helpful!

Pleasant

We had a great family...

Liked: Close to where we needed to be
Disliked: It didn’t include breakfast

Passable

Good

We had been there before...

Liked: Great location to down town, and Old Sac waterfront. Staff was excellent food and amenities around the hotel were great.
Disliked: Homeless people were around the hotel and old Sac waterfront. An obundance of security people around made us feel it was not safe to be out after dark.