Holiday Inn Sacramento-Capitol Plaza By IHG

I attend many conferences and stay at hotels all over the conference. This hotel is tied for the worst I have ever stayed at, especially for the price. I reserved seven rooms for a cohort and these problems applied to us all. There was no mini fridge to keep items in. There was no closet for clothing. We had a rack positioned next to the tv. The remote control didn't work with the tv. I had to drive around the parking garage for 20 minutes (shorter than one of my colleagues) to find a parking stall. You allowed revelers for Mardi Gras to utilize the facilities instead of prioritizing the guests. There were two people shot outside the hotel with one being killed. Four of the seven reservations I made for my group were canceled and I had to repay for the rooms again. I still need to check the credit card statement to make sure the cancelations are reflected on the bill. The two clerks working the desk were extremely rude and uninterested in helping those checking in (not just my group). The night manager was equally rude to my female colleagues when they asked about checking in. He was disinterested in their needs and wouldn't help them until their official check-in time -- "your 20 minutes early." This has to be the worst hotel experience of my life. I have another conference in Sacramento next week and found out I was registered at your hotel. I called immediately and had my secretary cancel the reservation. I will never stay in your hotel again.

Liked: It was close to the conference venue.
Disliked: There are too many to list here. I will notate it in the review.

Superb

Superb

The staff was great from...

Liked: Service was great
Disliked: Warmth of the food

ALMOST Perfect, But Not Yet.

Liked: Location, location, location! Convenient to downtown, old town, and easy access to metro transportation system. Staff were knowledgeable and helpful, rooms super comfy too.
Disliked: The shower curtain in the accessible room was hung a half-inch above the water barrier. This meant having water flow onto the bathroom floor while taking a shower, making the toilet area not only wet, but slippery. So much for handicapped access safety.

Great location, outdated facilities

Liked: Great location, VERY walkable to the ball park (and basketball stadium is even closer if that's what you're going for). Parking was easy; you can park either in the hotel lot or the "DOCO" lot literally right next door (shares a driveway). Got to check in early which was a HUGE plus traveling with kids. We bought the breakfast-included rate which I highly recommend because it's $30/person if you pay on site; great buffet options for a hotel breakfast.
Disliked: Paying for parking, but guess that's par for the course these days. Hotel is VERY clearly outdated and charging more than it should because it can (due to location alone). Found a used ear plug when we opened up the pull-out couch :( Didn't like that the side entrance to the hotel was closed off; could have been very convenient to enter/exit there instead of the front.

Exceptional

Liked: You cannot beat the location absolutely next to everything
Disliked: I wish we could have stayed one or two more days

Very good

Great Stay in Old Town...

Liked: Great stay in Old Town Sac.. Perfect location. Rooms are spacious and clean. The included breakfast was really good.

Excellent Service, Decent Hotel

Liked: Staff were all exceptional, friendly, and helpful. Room was clean and orderly when we arrived.
Disliked: Difficult location due to one-way streets surrounding it, questionable area of town after dark. Bed was not very comfortable, and paying an additional $25 for parking was both unpleasant and unexpected.