Holiday Inn Runcorn M56 Junction 12, Runcorn

Staff are really helpful; food lovely also and very clean and tidy rooms; well looked after. I would definitely recommend and would love to stay there again. Thank you Runcorn! X

Liked: Great hotel.

Superb

Liked: Clean throughout

Passable

Liked: The gym facilities were good. The room was nice and clean.
Disliked: Food service and quality were very poor.

Very good

very good

Liked: everything, staff were excellent
Disliked: size of room and bed

Basic

Liked: Location was nice and staff very helpful
Disliked: Rooms very basic and dated, food very basic and not as advertised. Ordered stone baked pizza and got two half baguettes with pizza topping.Was given room with adjoining door which was only secured with flimsy catch asked to be moved but was told hotel was full didn't feel safe as a lone female traveller.

Superb

The hotel is excellent, the...

Liked: The staff absolutely made it - they were all friendly, smiling, helpful and informative and went above and beyond for us. We visited as we needed somewhere to stay while we were in the area, hours away from home to say goodbye to a love one who was dying and died while we were staying. The kindness of staff helped us through a very difficult time. They made bespoke food for us and when the pancakes that they use (bought in) ran out, the chef whipped up a homemade batch especially for our children. It meant the world on a morning where we awoke to very bad news.
Disliked: We enjoyed a swim before leaving however the staff member on duty was far from welcoming (health club employee). We felt like an inconvenience and she told our children off for jumping in, when we pointed out that it wasn’t our children, it was another child from another family she didn’t even apologise for her mistake. She really let her colleagues down.