Holiday Inn Rockford By IHG

Exceptional

Good

Liked: The location was good and quiet. The rooms were nice.
Disliked: One day, they didn't clean the rooms because they were "short staffed." Manage staffing levels better.

HORRIBLE EXPERIENCE ( I alway...

Disliked: The ladies who checked us in were amazing even tho they gave away my room (2 queen beds so I had to get a King bed) I was promised a cot for the inconvenience. After waiting an hour I went back down to check on the cell away bed (cot) only to be told it’ll be a $50 charge by a totally different staff member not to forget they charged my card TWICE!! Leaving me in the negative then proceeded to say I never paid for my room only for me to show them TWO PENDING transactions!!! Then they harassed me until we left (sending email, calling, and slipping notes under my door saying I needed to pay) we check-in late due to my son’s basketball tournament so by being harassed 11pm-7am is outrageous!!! , I had to call corporate to clear everything up and file a complaint it was HORRIBLE. Not to forget it was MOTHERS DAY!!

Superb

Getaway

Liked: The room was extremely clean. Staff was very nice.

Exceptional

Very good

Won't stay there again. Old...

Liked: Nothing....didn't eat there. It wasn't free.
Disliked: Complete AC unit started "roaring" loudly on day 2. Entire unit was swapped out. New(er) unit initially put out cooled air, but during the evening it stopped blowing any cooled air and instead blew humid warmish outdoor air into the room for the remainder of our stay.

Exceptional

Liked: Pet friendly, clean rooms, hot breakfast.