Holiday Inn Richland on the River, Richland

Superb

Liked: Location

Exceptional

Very good

Superb

Excellent stay!

Liked: The room was spacious and clean. I particularly loved the fitness center, which was excellent. There was always free coffee and water with lemon at the entrance, which was super nice.
Disliked: Breakfast at the hotel is higher quality, but it limits the amount of food you can eat. If you are going for a large breakfast, then it is not ideal.

Superb

Liked: The room was very roomy, clean, and nicely updated with character. Breakfast was delicious.
Disliked: Honestly, worst hotel shower of my life. The water took at least 15 minutes to even warm up, there was no shampoo, and one of the conditioners hit me directly in the face when I used it. Also, crazy amount of noise next to the stairwell/exit door.

Liked: The bed was extremely comfortable. After a long day of travel I got a fantastic night of sleep. The front desk staff was friendly and accommodating.

Liked: Front desk folks were very helpful and always going out of their way checking to see if I needed anything.
Disliked: Hotel was great. The resturant updated very nice. Nice atmosphere butThey need more food choices. The dinner menu is like what you get when you go to a bar. Im sure its hard to compete with Sterlings .

less than favorable.

Liked: The decor was nice, the fitness center was well maintained.
Disliked: I travel a lot. I regularly use Booking to arrange my hotel room. I have not been disappointed until this stay. Booking was not provided infomation, from the hotel, that would be helpful for the user of their site. I rarely write reviews of where i have stayed and if I do, it is to rave about it. This stay was different: the in room refrigerator was warmer than the room, the room faced a BUSY street with multiple emergency vehicles running all night (our room was separated by the width of a very narrow parking lot). when I went to the commerce center, the front desk person, did not greet me with anything but " what can I get you?". The breakfast offering was odd. At check in we were led to believe there was a complimentary breakfast. There is not. It is a menu sit down order and it is costly. ( 15+ per plate). finally we were approached via text what could be done to make our stay better. We asked for extra towels to be placed in our room; they never arrived. Courtesy, carry through, and location are big deals to me. I was less than impressed with my stay.