Holiday Inn Richland on the River By IHG

It was a disappointing and...

Liked: I loved the location near the river. Perfect for taking long, relaxing walks.This hotel has an outdoor pool, one of the few in the area. I came to enjoy the sun while reading by the pool and I was able to do that.
Disliked: My biggest frustration was that I paid extra for a river view room and I had barely a peak-a-boo river view. The river was on the other side of a parking lot so I mostly saw cars. The room I was in should not have been labeled river view! Was I put here because I booked through a third party? I attached a photo of my view.I stayed here 3 yrs ago and was impressed. That made it easy to stay here again. But now this property needs a lot of help. It's gone way down hill in only 3 years.1. It's dirty. Hallway floors had the same bits of stuff all over them for three days before they were finally cleaned up. Outdoor entries were a real mess. Trash was out there my entire stay. I'm thankful that inside my room was clean.2. My room was missing sheers, but I did get some on my 2nd day. I had to keep the blackout drapes closed or people walking by in the parking lot could look right in. 3. I paid extra for breakfast which was a waste of money. Very little choice. Not even any yogurt! And the staff did not clean tables. One morning I had to sit at a dirty table while the staff was over on the other side doing nothing. I was so frustrated that my last morning I went out for breakfast elsewhere.4. I loved the pool and used it every day but the main gate was broken and the only way in was a narrow path, crowded with bushes that badly needed pruning. That entrance had stairs so there was no handicap pool access during my stay.5. My room was very dark. I had to ask for a floor lamp. My room had a floor lamp 3 years ago.