Holiday Inn Resort The Lodge at Big Bear Lake By IHG Guest Reviews
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Lisa, Apple Valley, visiting The Cave Big Bear
My first time there and I would recommend it to everyone. The people that work there are so nice and always ready to help you. I will never forget - I ran into Ted Nugent at the elevator. So awesome - he's a nice man as well! I can't wait to come back!
Liked: So clean.
Disliked: Nothing. I love it there.
Carey Thu, 3 July 2025
Left property and went to...
Liked: The staff at the front desk were nice and friendly.
Disliked: The AC didn't work and after switching rooms the door was damaged and wouldn't open or close properly. The pool was dirty and the hot tub was cold.
James Wed, 2 July 2025
Very good
Eeyore8488 Wed, 2 July 2025
Disappointing
Liked: The location was fantastic!
Disliked: The air conditioner was broken, i was basically told to sleep with my patio door open, on the 1st floor, with my 14 year old daughter where anyone could have just walked in, when I told him that was completely unacceptable and I was uncomfortable with that I was offered a different room where I was told the air would be fine. It was not. We opted to move up to the 3rd floor where we could open the door. Half the vending machines, ice machines, and washers were broken.
Marc Wed, 18 June 2025
Great location would stay again
Liked: Great location, walking distance to the village, friendly staff.
Disliked: The beds were very uncomfortable.
Anonymous Mon, 16 June 2025
Very poor
Liked: Location
Disliked: Rooms uncomfortable very hot. Pool and hot tub dirty with green scum
Breann Fri, 13 June 2025
Good
Liked: I love the location and the grounds are beautiful. The hotel is older but still up to date and has the perfect lodge feel. Loved the front desk gentleman, was going above and beyond and extremely helpful and friendly.
Disliked: The AC wasn’t working. I understand because it’s an older hotel and I’ve been here numerous times before so it was uncomfortable but after moving to a bottom level it cooled down but still was struggling.
Anonymous Sun, 8 June 2025
Terrible won’t stay again.
Liked: Other than location nothing
Disliked: Ac didn’t workPut in wrong room first with no balconyPoor water pressure Overpriced and overrated
Kyle Sun, 8 June 2025
Exceptional
Tim Fri, 6 June 2025
Great location, great staff!
Liked: The location and staff are awesome.
Disliked: The property is a bit dated. The shower head fell off and the air conditioning didn’t work properly.
Scharlene Wed, 4 June 2025
I may stay there again...
Liked: The location to town a lot of parking .
Disliked: When you walked into the front entrance it was like you were walking into a funeral parlor