Holiday Inn Resort Pensacola Beach Gulf Front By IHG

Overall great stay, and hotel....

Liked: the pool was amazing, location, the ice cream shop, the many activities to do within walking distance and within the pool.
Disliked: The one day with no water, due to maintenance needing to do normal maintenance but what was supposed to be down 9a-7p did not come back up until 9p.

Very good

Liked: Staff was very helpful and nice. Clean areas and kid friendly
Disliked: The umbrella and chair rental was not satisfactory due to I paid premium for front row and people that didn't pay Sat in front of us and blocked our view. We also felt that the water maintenance could have been at night rather than during the day.

Good

Liked: Everything was good except the entire day without water and the man at the front desk who acted like we inconvenienced him by asking about the assumed free complimentary lunch the day the water was out
Disliked: No water for an entire day

Family vacation

Liked: Location, staff, clean, comfortable.
Disliked: Twelve hours without running water indoors our last full day. We where informed it would happen however too late to change accommodations. We made it work without complaint but I feel it was an expensive inconvenience for us and we are repeat customers. Regardless of it all always a polite staff .

Exceptional

Perfect for family AND a...

Liked: We always love this facility! We come back every year.
Disliked: Nothing, it’s perfect.

Staff is horrible and service...

Liked: Already paid in full upon arrival, the hotel “mistakenly” charged our card the first night over $600, then charged another $120+ the second night “mistakenly”. Still do not have the funds refunded.
Disliked: Already paid in full upon arrival, the hotel “mistakenly” charged our card the first night over $600, then charged another $120+ the second night “mistakenly”. Still do not have the funds refunded.

Exceptional

Exceptional