Holiday Inn Reading South M4 Jct 11

Had a brilliant stay! Will...

Liked: Had a brilliant stay! Spacious and clean room, great tv setup as well. Great location with a Lidl just across the road and there is a calmness around the general area. 2pm check in time and 12pm check out is such a huge plus!
Disliked: The toilet was hard to flush. A few people barged into our room, twice! So rude and weird.

Very good

Passable

Liked: The staff at reception was friendly and welcoming.
Disliked: It was 2 adults and 1 child. When we arrived, the sofa bed had not been set up. I called reception to request that it be prepared, and they confirmed it would be taken care of. However, after a long and tiring day out, we returned to the room at 11pm to find that the sofa bed was still not set up. Thanks to the night shift he came to put it up for us last minute.

Perfect

Liked: Rooms are very big

Perfect place to break up...

Liked: Location, staff were polite and friendly. They had done what I had pre asked them to do regarding our rooms.
Disliked: The beds were too hard for us. I had an accessible room and the bed was too high for me to get in and out. I needed a wet room or shower and not a lower bath with shower over.

Very comfortable , peaceful ,...

Liked: Very easy to find , welcoming staff , super bedroom and facilities ,lovely food . Will definitely stay again .

Convenient location, ample parking, good...

Liked: Very convenient location close to the M4 on the outskirts of Reading with ample and safe parking. Rooms are large, beds are comfortable, housekeeping and cleanliness are excellent. Aircon worked very well on a hot day. Check-in was polite and seamless; breakfast was good and restaurant manager Suleyman was super friendly and efficient, he really made us feel welcome. Housekeeping staff seen in the corridors smiled and said good morning.
Disliked: Long corridors to get to most rooms. Rooms have no mini-fridge, which could be a problem with young families and kids wanting milk at all hours. One bad apple staff member at the front desk was incredibly rude when saying the lack of fridges "Is not my problem" before storming off.

Small bathroom poorly staffed reception.

Liked: Good car parking. Rooms away from the main hub (where the noise is).
Disliked: Bathroom was the smallest I have ever stayed in making it difficult to shower. No good if you are a larger person or have mobility issues. Failed to answer the telephone on reception desk prior to arrival. We called multiple times over 3 hours. On one occasion the reception lifted the receiver and replaced it terminating the call (you could tell by the sound).

Good

Liked: All of the staff were brilliant, from check-in to the restaurant.
Disliked: We had to change rooms due to sewage coming up into the toilet and shower drain. However, the member of staff responded very quickly to arrange the room change.