Holiday Inn Potts Point - Sydney

Exceptional

Very good

Disappointing Stay at Holiday Inn...

Liked: The only positive was the excellent location—close to all the main attractions, making it easy to get around.
Disliked: We booked our rooms based on the photos advertised on the website, but upon arrival, we were given a smaller building attached to the main hotel with a view of someone’s backyard. When we asked the staff, they told us these rooms aren’t designed for families—had we known, we would have booked elsewhere.Parking was another letdown, charged at 50 AUD per night, which felt way too expensive. To make matters worse, there was a service room right beside our room, and we could constantly hear the elevator sounds and loud banging noises from the service door closing. It made relaxing in the room difficult.One last concern was at check-in: the staff took my card details and saved them on their system, which felt unusual since normally we just tap our card on the machine. Before checking out, I asked reception to delete my card details for peace of mind - not sure whether they deleted it.Overall, disappointed with the room, high parking fees, and noise issues—definitely not what we expected.

Good

Very good

Good

Liked: The lady at the front desk was efficient knowledgeable, helped us a lot
Disliked: Walls between rooms are so thin, as if you live with your neighbors in the same room

Overall we found the staff...

Liked: It’s vicinity to the railway station and St Vincent’s Hospital
Disliked: Rooms could have been a little cleaner

Exceptional

Superb