Holiday Inn Phoenix/Chandler

Good

Liked: The property was beautiful, the rooms were clean and great sized. The pool was big and clean.
Disliked: The staff was not the friendliest. Arrived at 2:50 pm. and was told to check in at 3 pm. Parking was an additional $12 per night. Breakfast was a very basic continental and not worth the $16 per person. The fact that whatever they stamp the toilet paper with to put the logo wet the entire roll of paper which grossed me out because all I could think was that they stamp it with toilet water. The tvs were stuck on the hotel home screen.

Superb

enjoy the stay with family.

Liked: Being close to the to my son house.
Disliked: over rated

Pleasant

Probably won’t be staying at...

Disliked: Sewer smell, clerk on cell phone & didn’t know I was there, no breakfast, window cooler VERY noisy!

Good

Exceptional

Liked: Loved the property. Was very unhappy I used Booking.com to book this room. Another person who was on this trip with us booked directly through the Holiday Inn and her room was $300 cheaper than ours. So will do my homework next time prior to using a third party.
Disliked: All good

Conveniently located and comfortable.

Liked: Great location for our needs.
Disliked: Noise in the hall outside our door due to lack of carpeting: sounds of luggage wheels on the tile floor.

Great expect having to pay...

Liked: Staff was friendly, helpful and competent. Excellent breakfast buffet.
Disliked: Paying for parking $12/day - that's ridiculous when already paying $200+ for a room. It should be included.