Holiday Inn Peterborough West, Peterborough

I had a great stay at the Holiday Inn. Lovely hotel in a very nice location. I will be staying there again.

A good hotel of its...

Liked: The staff were very welcoming the room was comfortable. We didn't eat in the restaurant but there was a nice coffee shop. Very good access to major roads
Disliked: We had booked far in advance so the newly imposed parking charge did not apply to us but we thought £15 a day a bit excessive

Exceptional

Helpful staff, good breakfast, terrible...

Liked: Breakfast good. Staff friendly & helpful.
Disliked: Food in the bar / restaurant poor quality and over-priced. £22 for the meal pictured. Beds uncomfortable. Pillows awful quality. Not a patch on the Premier Inn.

Too many additional charges ....

Liked: Good location for burghley and pub within walking distance. Clean
Disliked: Food and drink overpriced. Additional charge for car park Long wait for evening food . Pillows like logs !

Very good

Liked: Facilities
Disliked: A bit tired (room)

Exceptional

Liked: Staff are always pleasant & helpful. Food cooked fresh and adapted to suit preferences/dietary needs. Rooms kept nice & clean.

Enjoyable (as per previous visits),...

Liked: Stayed at the hotel a lot and have returned on multiple times whilst my partner is visiting from the US. (I live in Peterborough but don’t have much room at home!) the staff are always super friendly and accommodating - love the bar staff too, make the best passionfruit martinis!
Disliked: The hotel has introduced a car parking fee of £15 a day since the last time i stayed (Christmas 2024) which adds up when you’re there for several days! I did think it was a little cheeky just as there is nothing really to do in the area (asides a pub and Nene Park) and unless you want a long walk, the hotel is not walking distance to Peterborough city centre. I understand a fee for hotels actually located in Peterborough town where everything is less than a 5-10 min walk, but i did think it was a bit much for the location, and it has unfortunately potentially swayed me from staying there again - as i could stay right in Peterborough town for the same price

Room for improvement

Liked: The staff both at reception and in the restaurant at breakfast we're really friendly and helpful. The breakfast was great too.
Disliked: The room had a brown stain on the back of the bathroom door which looked decidedly unpleasant (room 129), and the bathroom flooded as the seal between the shower door and shower over the bath leaked. I was also really disappointed with the lack of tea and coffee making facilities in the room. There were no teabags at all and not enough milk to last 2 nights as you always need 2 if those sachets per drink. These are basic requirements for any traveller so not providing these is cost cutting gone mad.