Holiday Inn Palmdale-Lancaster By IHG

Very good

Very good

Our stay was good for...

Liked: Location. It was clean. The room is spacious.
Disliked: Difficulty to find parking at night time. We weren’t able to access the WiFi throughout our stay.

Good

Liked: The cleanliness
Disliked: You stopped serving coffee and you should have fresh coffee around the clock!

Bad

Exceptional

Exceptional

Beautiful Hotel/not complimentary breakfast

Liked: I liked the friendly staff, and the room was nice and clean with plenty of amenities. The lobby was very inviting and the hotel was easy to get to.
Disliked: I didn't like that the hotel doesn't offer complimentary breakfast. It is an extra charge per person especially since it is basically the same style of food you would get if it were complimentary anywhere else.

After finally getting checked in...

Liked: Excellent customer service by Shauna! She was by herself checking in a long line of guests. She would constantly apologize for the delay & explained that she would take care of all of us as fast as she could. Some guests were getting frustrated & she offered bottles of water. She thanked us for our patience & understanding. I personally told her that I appreciated her excellent customer service skills but that her Supervisor should provide her assistance.
Disliked: Having at least two front desk staff members checking in guests.