I loved it here. The staff is excellent; the room was wonderful.

Liked: The staff was great; room was wonderful.
Disliked: Nothing.

The free office use was much appreciated.

Liked: Staff extremely kind, helpful, and patient.
Disliked: My room service breakfast wasn't delivered. I called, they said that they tried me but I wasn't there. Then I waited another 1/2 hour and called again. They realized the guy was delivering to the wrong room. Barely had time to eat before leaving.

Superb

I thank Eddie for trying...

Liked: I like that the front night clerk named Eddie was helpful he tried making things right even though the rest of the staff didn't follow through
Disliked: I didnt like that the bedding was soiled with blood also only 3 towels in the room and no toilet paper when we arrived

Exceptional

Liked: Customer service
Disliked: I should've stay longer

Short and sweet

Liked: No
Disliked: The smell of marijuana in the hall way

Good

Liked: Clean rooms comfortable beds
Disliked: I booked for a king and found out wen i got there they only had double bed rooms i was upset only for the over pay and now i have to call and see if i can get billed the right amount.

Superb

Very good

Liked: Great staff who are helpful. Location was great, close to amenities, station and an area with good nightlife, although at times it felt a bit sketchy.
Disliked: I thought the room was a bit small but it was still comfortable.

overall the bed was comfortable,...

Liked: room 5th floor quiet.Keys were an issue with the lift ,we had to have them recharged several times to go to5th floor.Room was smaller than expected,I had booked and paid for a superior room.I had to slip sideways through a narrow space to get into bed, not ideal .The bed was very comfortable and pillows.The shower was excellent.The room was checked and towels changed every day and replenished.
Disliked: The room was small for a superior king.Access to the bed on one side was very narrow I had to walk sideways up.I had paid for breakfast for 7 days.This was very poor, cooked option was a coffee scrambled egg mashed potato in skins half slice warm bread small pieces of dried bacon, sadly very disappointing.The continental was cereal yoghurt muffin orange juice.There was no comparison comparison to the holiday inn uk buffet breakfast.I requested a refund which was given.I would not recommend breakfast.There are several places where u can get a nice breakfast locally especially a diner and where there is more choice.

Exceptional

Liked: I?ve stayed in this hotel three times and intend to stay for every visit going forward. It?s clean, reasonably priced, comfortable, and conveniently located in the super cool LES with many nearby restaurants and bars, and a fairly new market/food hall with so many delicious food options. My friends and I love this hotel!