I was disappointed when I arrived at the hotel. The lobby is nice enough, but my room and the halls themselves are very lacklustre. The bed was OK - it was obvious the linens were fairly old. The furniture in the room was arranged oddly. The night stand was not within reach of the bed, which was placed in the corner away from the obvious headboard where the bed was supposed to be on the wall. The TV was placed in the opposite corner. I had to turn and push it to the end of the dresser so that I could see it from the bed. There's a general odd smell to the hotel. The floor lamp in my room had a giant spider's web in it (with accompanying spider, yes). The room was just not in the greatest shape. I realize for the price I wasn't going to get bells and whistles, but it felt like the condition of the hotel beyond the lobby is neglected more than it should be. Also, while I was there I received a phone call at around 9 PM to my room from someone trying to get my card information. They claimed to be the general manager for the hotel. According to her they'd just updated their "system" and my card had been declined for incidentals. She needed to update my info to see if it was a glitch in the system due to this update. Thankfully I realized it was fishy and told her I would just come down to the lobby. This apparently happened to other people in the hotel as well. Be wary. Staff were very nice, though.

Liked: Nice staff; location to attractions.
Disliked: Poor condition.

Exceptional

Location was great but the...

Liked: The bed was new and very comfortable. The view from our window overlooked the American falls which was very beautiful.
Disliked: The smell of chlorine from the pool in the lobby. The bathtub, old and should be updated. The spider web in the corner of the room. The TV screen was very dirty and should have been cleaned before we entered. A pair of shoes was left in a bag in the closet and should have been removed before we entered.......

It was not clean and...

Disliked: There was hairs all over the bath tub, I took a picture to show the hotel staff and they dismissed me. They were not helpful it accommodating in any way.

Superb

Good

Good

Good

Liked: The location was spectacular...walking distance from the parks and the American Falls. I was blown away.
Disliked: The water was turned off during the middle of my shower without notification. The hotel manager made this better for us by giving us a room on a higher floor and breakfast the next day. The staff could not be more accommodating, pleasant & professional.

Passable