Name: Holiday Inn Niagara Falls-By the Falls By IHG
Address: 5339 Murray Street, Niagara Falls, ON
Telephone: (888) 323-5826

Holiday Inn Niagara Falls-By the Falls By IHG Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

Write a review

Great location perfect for falls...

Liked: Conveniently located
Disliked: All was good

Exceptional

Liked: Excellent hotel clean and very comfortable bed and pillows. Handy restaurant and bar on site. Great breakfast which was included but could be pricey otherwise. Friendly and helpful staff.
Disliked: The outdoor swimming pool was visible to lobby which I found a bit off putting. Indoor pool was ok though.

Good

Be sure to bring earplugs...

Liked: Just for the location.The reception staffs were nice.
Disliked: The most unsatisfactory thing was that I was assigned a room next to the ice machine. VERY NOISE! One staff started collecting ice at around 7 a.m. and continued until 8:15 a.m., unable to fall asleep at all.The window faces the parking lot, and you can occasionally hear the noise made by cars.

Worst hotel room I’ve stayed...

Liked: Close to the casino
Disliked: Didn’t smell great in hallways, rock hard mattress, tiny old tv off centered to bed. Wallpaper, paint peeling off Parking was blocked off had to go through entry to pay for parking and tell them your staying at the hotel.

Good stay - good location

Liked: Good size room and had a view of the swimming pool.Breakfast was delicious - choice from the cooked to order menu. Outside and inside Swimming pools and inside got tub. Pool was a good temperature and sunbeds next to it. Location of the hotel was good- just a few mins walk down the hill to the falls. Good to have a noon checkout so could enjoy the pool in the morning (it opened at 10.30am). Good to have free parking at the hotel- easy to find a space.
Disliked: Lighting in the room could have been better