Holiday Inn Newport

Peaceful and clean surroundings. Nice friendly, welcoming staff.

Disliked: Hot food had become cold by the time it was served, especially the room service. Very disappointing.

I visited this Hotel on 5th August. The staff were very friendly and very helpful when questions were asked which I was unsure about. The only bad point I have is that I went to the hotel with 2 other people and when we ordered food in a quiet time, 2 of us had our food and then had to wait an hour for our other meal to arrive but waiter and staff were very apologetic. I would definitely stay here again.

Liked: Free use of the Swimming Pool and Gym Facilities.

Good access to the conference centre; breakfast was OK but facilities could have been better. Would stay again but now aware of the drawbacks.

Liked: Clean and tidy.
Disliked: TV in room didn't work - highlighted to front of house and wasn't sorted when I got back from the conference.

Liked: The food was generally good.
Disliked: The bathroom and bedroom facilities. The toilet tank kept running each time you flushed it and the bath wasn't draining out the water properly at all. The plumber had to come by the room twice.

Exceptional

Nice one

Liked: Nice and clean
Disliked: Everything was good

Poor

Liked: The staff were great, friendly and welcoming. The room was clean and had everything I needed. The gym was fantastic and it was very cool to have the opportunity to use the pool
Disliked: I was incredibly disappointed by the WiFi in my room not working for the entire duration of my stay. Irritatingly, it worked in the corridor further down, just not in my room. I informed the staff who told me one of the WiFi boosters was down and that maintenance were coming to fix it tomorrow - however, it was not fixed. This frustrated me as I couldn’t do any work in my room and I was there for a work conference. I asked if I could move rooms but the hotel was fully booked. I’d like a refund on the cost spent as WiFi is listed as one of the amenities of the hotel.

Superb

Liked: Genuine warm welcome, clean, super comfy beds, lovely room, air con and quiet location. Everything stress free. Thank you.

Exceptional

Liked: Hotel was great we tried swimming was ok gym.very basic but is ok
Disliked: Breakfast overpriced

Comfortable stay, polite and attentive...

Liked: The person on reception when we arrived, just after 6 pm, was really good. He was helpful, knowledgeable and polite.The room was a very good size, and the bed was really comfortable.Breakfast was everything you could just about wish for, the food was hot if that is what you wanted. There was so much to choose from, you could have stayed there all morning, just picking at the different foods on offer.
Disliked: Would have liked more coffee, not decaf, in the room. I like my coffee strong. The pillows were not to my liking, but that is personal preference.

Really disappointing quality

Liked: Location
Disliked: Very tired property. Poor maintenance. Staff appeared undertrained.

Pleasant

Superb

Liked: Good service, friendly staff, clean room and good food.